Terms of sale

Last updated: October 5, 2026

1. Scope

These terms govern purchases made on bombillasdealpaca.com, the online shop of Bombillas de Alpaca, based in Switzerland. By placing an order, the customer accepts them.

2. Products and prices

Our bombillas are handcrafted pieces: each one may differ slightly from the photos. Prices are shown in Swiss francs (CHF) for delivery to Switzerland and Liechtenstein, and in euros for delivery to the European Union, and include shipping. Orders ship from Switzerland: for destinations outside Switzerland, customs in the destination country may charge import taxes or duties, which are paid by the buyer.

3. Order and contract

The contract is concluded when the payment is confirmed and we send you the order confirmation email. For bombillas with a hand-chiselled design, we'll contact you on WhatsApp or by email to confirm the design before shipping.

4. Payment

Payment is processed securely by Stripe. We never see or store your card details. The available payment methods are shown on the payment page.

5. Shipping

Shipping is free to Switzerland, Liechtenstein and all countries of the European Union. We prepare your order in 1 business day and transport usually takes 1 business day to Switzerland and Liechtenstein and up to 7 business days to European Union countries. These times are estimates.

6. Right of withdrawal

Deliveries to the European Union and Liechtenstein: if you buy as a consumer, you can withdraw from the purchase without giving a reason within 14 days of receiving the order. To do so, write to us at [email protected] within that period and send the product back within the following 14 days. Return shipping costs are paid by you. We refund the amount paid, using the same payment method, within 14 days of receiving the return. Because bombillas go in the mouth and cannot be resold once used, if the product has been used or is returned without its original packaging we deduct the loss in value, which may be up to the full amount. Products engraved or personalised to your instructions are excluded. Deliveries to Switzerland: there is no statutory right of withdrawal and we do not accept returns for change of mind. In all cases, damaged or defective products are covered by section 7.

7. Damaged or defective products

If a product arrives damaged or defective, write to us within 14 days of receiving it, with photos, and we'll replace, repair or refund it. This does not limit your statutory warranty rights.

8. Governing law

Swiss law applies, without prejudice to the mandatory consumer protection rules of your country of residence.